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🚚 Shipping & Delivery
Refund & Cancellation Policy
- At Pritam Silver Studio, we value transparency and customer satisfaction. Please read our refund and cancellation policy carefully before placing an order.
Order Cancellation
- Orders can be cancelled within 24 hours of placing the order.
- Once an order has been processed or shipped, it cannot be cancelled.
- To request a cancellation, please contact us immediately with your order details.
Refund Policy
- Refunds are applicable only in cases of manufacturing defects or damaged products received.
- Requests must be raised within 48 hours of delivery, along with clear photos or videos of the issue.
- Products must be unused, unworn, and in original packaging for eligibility.
Non-Refundable Items
- Refunds will not be applicable for:
- Customized or personalized jewelry
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Items damaged due to misuse, wear & tear, or improper handling
Refund Processing
- Once approved, refunds will be processed within 7–10 business days.
- Refunds will be credited to the original payment method used at checkout.
Contact Us
- For any refund or cancellation requests, please reach out to us with your order details.
- Our team is always here to assist you.
Important Notes
- Pritam Silver Studio reserves the right to approve or reject refund and cancellation requests based on inspection.
- This policy may be updated from time to time without prior notice.