Cancellation & Refund Policy
Last Updated: [10/6/26]
At Pritam Silver Studio, we aim to process and dispatch orders promptly. Please review our cancellation and refund terms below.
1. Order Cancellation
Customers may request cancellation of their order at any time before the order has been shipped.
Once an order has been shipped, it can no longer be cancelled.
To request a cancellation, please contact us as soon as possible with your Order ID.
2. Refund for Cancelled Orders
If an order is successfully cancelled before shipment, the customer will be eligible for a refund of the actual amount paid for the order, after applicable adjustments, if any.
For prepaid orders, the refund will generally be processed to the original payment method.
For COD orders where a refund is applicable, the refund will be processed through bank transfer or UPI after the required payment details have been provided and verified.
3. Refund Processing Time
Once a refund has been approved, we will generally initiate the refund within 7–10 business days.
The time taken for the refunded amount to reflect in the customer's bank account or UPI account may vary depending on the bank or payment provider.
4. General Refunds
Pritam Silver Studio does not offer general refunds for change of mind, personal preference, or simply not liking a product after delivery.
Eligible customers may request an exchange according to our Returns & Exchange Policy.
5. Manufacturing Defects
If a product is found to have a verified manufacturing defect, the customer may be eligible for a return and refund or replacement, as detailed in our Returns & Exchange Policy.
The product may need to be returned and inspected before a refund or replacement is approved.
6. Wrong Product Received
If we send a product different from the one ordered, we will arrange an appropriate replacement after verification.
Any applicable shipping costs associated with correcting an error on our part will be covered by Pritam Silver Studio.
7. Promotional Offers & Discounts
Where a refund is approved, the refund will be based on the actual amount paid by the customer, after applicable discounts and promotional adjustments.
Coupons and promotional offers are one-time benefits and are not separately refunded or reissued.
For example, if a customer purchases a ₹4,000 product using a ₹500 promotional discount and pays ₹3,500, any approved refund will be based on the ₹3,500 actually paid, not the ₹4,000 product value.
8. Exchange Orders
Exchange orders are handled according to our Returns & Exchange Policy.
For an exchange, the original order and the replacement product are treated as separate transactions. Any promotional offer or coupon used on the original order is not automatically transferred or reissued for the replacement order.