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🔄 Returns & Exchange Policy

At Pritam Silver Studio, we want you to shop with confidence. We currently do not offer general returns or refunds for change of mind or personal preference. However, we provide an exchange facility on eligible products.

1. Exchange Eligibility

You may request an exchange within 7 days of delivery if you would like to:

  • Change the jewellery design

  • Choose a different product

  • Change the size, subject to availability

  • Exchange the product due to personal preference

Only one exchange is permitted per order.

Conditions for Exchange

The product must:

  • Be unused and unworn.

  • Be in its original condition.

  • Have no scratches, damage or visible signs of use.

  • Be returned with its original packaging and tags, where applicable.

  • Not have been resized, altered or repaired outside Pritam Silver Studio.

  • Be returned within 7 days of delivery.

Products that do not meet these conditions may not be eligible for exchange.

2. How the Exchange Process Works

Our exchange process is handled as two separate transactions.

Step 1 — Original Order

The customer requests an exchange and returns the original product to us.

Once we receive and inspect the product and confirm that it meets our exchange conditions, the original order will be processed for refund based on the amount actually paid for that order.

Step 2 — New Order

The customer can then place a new order for the replacement product they wish to purchase.

The replacement order will be treated as a new and separate order and will be charged at the current selling price of the selected product.

Any applicable:

  • Shipping charges

  • COD charges

  • Taxes

  • Other applicable charges

will be determined according to the new order.

Example

Original purchase:

Product A — ₹4,000

After the returned product is received and approved, the original order is refunded according to the amount actually paid.

The customer then chooses:

Product B — ₹3,500

Product B is purchased as a new ₹3,500 order.

There is no exchange-value adjustment or price-difference calculation between the two orders.

3. Promotional Offers & Coupons

Promotional offers and coupon codes are one-time benefits.

A discount, coupon or promotional offer used on the original order:

  • Will not be transferred to the replacement order.

  • Will not be reissued after an exchange.

  • Cannot be used again as part of the exchange process.

The replacement product will be purchased at the current applicable price and promotional terms available when the new order is placed.

4. Exchange Shipping

Pritam Silver Studio will provide one complimentary exchange shipping benefit for an eligible exchange.

The exact shipping arrangement will be communicated during the exchange process.

This benefit applies only to the first eligible exchange for the original order and cannot be reused for subsequent exchanges.

5. Manufacturing Defects

If you receive a product with a verified manufacturing defect, you may request a return within [7 days] of delivery.

Please contact us as soon as possible and provide clear photographs/videos of the product and packaging so that we can assess the issue.

Once the defect is verified:

  • The product can be returned to us.

  • Pritam Silver Studio will cover the applicable return shipping cost.

  • We will provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances and product availability.

Manufacturing defects do not include:

  • Normal silver tarnishing

  • Scratches or damage caused after delivery

  • Physical damage caused by misuse or improper handling

  • Damage caused by perfumes, chemicals or other substances

  • Normal wear and tear

  • Products that have been resized, altered or repaired outside Pritam Silver Studio

6. Wrong Product Received

If you receive a product different from the one you ordered, please contact us within [7 days] of delivery.

After verification, we will arrange the correct replacement and cover the applicable shipping cost.

7. General Returns

We currently do not offer general returns or refunds for change of mind, personal preference or simply not liking the product after delivery.

Instead, eligible customers can use our exchange facility described above.

8. Silver Tarnishing

Silver naturally develops tarnish over time due to exposure to air, moisture, perfumes, cosmetics and other substances.

Normal silver tarnishing is not considered a manufacturing defect and is therefore not eligible for a return or refund.

For eligible purchases of ₹3,999 or above, customers can use our 6-Month Complimentary Polishing service according to our Jewellery Care Policy.